Shipping & Returns

Delivery charges

Australia Wide – $12.95 (inc GST)  (free if an order is over $75)
Signature required – $15.40

Delivery times

All products

When you place your order, you will automatically receive a confirmation by email. If we are unable to dispatch an item for any reason, we will email you to let you know.

We aim to dispatch your order within 1-2 working days.

Standard Australia delivery is by Star Track and should reach you within 1-3 working days. Orders usually arrive within this time frame – however, due to current circumstances, this may take a little longer depending on fulfillment capability/postal service.

 

TRACKING 
Once your order has been processed and shipped it will be assigned a tracking number for your reference.
You can track your shipment on the Star Track track and trace website; http://www.startrack.com.au
Once the parcel has been delivered to your shipping address it is your responsibility.

If you have any questions regarding the tracking of your order, please contact our Customer Service Department at your earliest convenience on 1800 117 796 Monday – Friday, 9am – 5pm (Melbourne time AEST) or email enquiries@upi.com.au

Star Track can deliver to PO Box addresses across Australia permitting that the total number of items ordered can be neatly packaged in up to a 5-kilogram satchel.

Star Track cannot deliver to all addresses in Australia. In some cases, your order will be on-forwarded to a local agent for delivery, or your order will be shipped with another method. We will advise you via email when your product(s) ship.
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